Note: Due to circumstances beyond our control related to Covid-19, delays may occur with carriers delivering parcels on our behalf.
Thank you for visiting and shopping at shadowmoonbeauty.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic and International Shipping Policy Shipment processing time
All orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Free shipping option is available (via letter mail) for orders within Canada (no tracking included with this option). Please check your mailbox for your item.
Shipping charges for your order will be calculated and displayed at checkout.
We use Canada Post for all shipments. Estimated delivery time by region (Shipping times may vary):
Canada - 1 to 8 business days from when your item is shipped. Note: Free shipping option does not include tracking.
United States - 5 to 8 business days from when your item is shipped. Note: Small Packet USA Air Option does not provide tracking.
Rest of world - 6 - 14 business days from when your item is shipped. Note: Small Packet International Air option does not include tracking
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s) if applicable. The tracking number will be active within 24 hours.
Customs, Duties and Taxes
shadowmoonbeauty.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). shadowmoonbeauty.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
9200 Weston Road.
Woodbridge ON, L4H 2P8